Refund and Return Policy

Refund and Return Policy

You can return the products you have purchased from Moggstore.com after receiving them or request an exchange with another product. The legal period for returns and exchanges is 14 days.

To initiate the return and exchange process, our team By sending an email toinfo@moggstore.com , we kindly ask you to share your name, order number and briefly the reason for your return or exchange.

The product you want to return or exchange must be unused, in its original packaging and undamaged.

The shipping cost of the returned product belongs to the buyer. When shipping is done with a contracted shipping company, the payment will be deducted from your refund amount according to the weight and dimensions and your refund will be made. If there is a problematic product, the return shipping cost will be paid together with the refund of the product price.